FOR IMMEDIATE RELEASE
Director of Marketing and PR
Patient Names Disclosed Due to Vendor Mailing Error
Riverview Health is taking the appropriate steps to notify approximately 2,610 patients about a mailing error that may have exposed patient names. No social security numbers, financial information or bank account numbers were exposed.
Riverview Health engaged its printing-mailing vendor, Priority Press, to send out patient notification letters. On January 14, 2020, Riverview Health discovered that the patient notification letters were sent to the correct patient addresses, but with a different patient’s name. As a result, a letter intended for one patient may have been sent to another individual. These letters were sent on approximately January 6, 2020.
These letters did not include any social security numbers, financial information, including credit or debit card numbers or bank account numbers. The letters were intended only to notify Riverview Health patients about a potential change to two primary care providers. These letters also did not include any medical information other than the fact that you may be a patient of one of Riverview Health’s primary care providers.
Riverview Health is taking this matter very seriously and is identifying internal and external processes to prevent future recurrences. This includes reviewing methods in which Riverview Health and its vendors mail notifications to patients. Riverview Health believes that due to the very limited information contained in the patient notification letters, the risk of compromise or harm to patients is very low.
As required by federal law, Riverview Health is also notifying the U.S. Department of Health and Human Services Office for Civil Rights. Riverview Health patients impacted by this disclosure are also expected to receive letters in the mail notifying them of this incident within the next few days. Patients who have concerns or questions may contact Riverview Health by phone, email or mail utilizing the following contact information:
Toll Free Phone Number: 888-334-8363
Address: 395 Westfield Road, Noblesville, Indiana 46060; Attention Privacy Officer
Riverview Health truly values our relationship with its patients and looks forward to continuing its service to its patients and the community.
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence. National achievements include Healthgrades America's 100 Best Hospitals for Orthopedic Surgery award (2019) and Outstanding Patient Experience award (2017-2018). Leapfrog Group awarded Riverview Health an A grade—the highest grade possible—for patient safety in 2017. As one of the largest employers in Hamilton County, Riverview Health recently received the Five-Star AchieveWELL Award through the Wellness Council of Indiana and was honored at the 2017 Indiana Health and Wellness Summit.