Riverview Health was recently chosen as a 2015 Five-Star Excellence Award winner by Professional Research Consultants (PRC), Inc., a healthcare market research company. The honor was given to Riverview Health 3-East Inpatient Med/Surg Unit for scoring in the top 10 percent nationally for “Excellent” responses according to patient feedback.
“Making sure our patients have the best possible experience is a top priority for our team, and patient feedback is a great way to ensure we’re doing just that,” said Dave Wilhite, department manager of Riverview Health Med/Surg. “For our patients to rate their experience as ‘excellent’ solidifies the commitment and effort our staff puts toward high-quality care each and every day.”
The Five-Star Excellence Award is given annually by PRC to healthcare organizations that have excelled in creating excellent experiences for patients, as well as making their organizations a better place to work and practice medicine.
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence. National achievements include Healthgrades America's 100 Best Hospitals for Orthopedic Surgery award (2019) and Outstanding Patient Experience award (2017-2018). Leapfrog Group awarded Riverview Health an A grade—the highest grade possible—for patient safety in 2017. As one of the largest employers in Hamilton County, Riverview Health recently received the Five-Star AchieveWELL Award through the Wellness Council of Indiana and was honored at the 2017 Indiana Health and Wellness Summit.