Beginning Monday, April 27, Riverview Health will reopen all physician offices with new safety measures in place.
All staff will wear masks at all times, and patients are being asked to also bring their own mask to the appointment. Patients should call the office from their car upon arrival to be registered over the phone. Staff will then call the patient back when the provider is ready to see them. No patients will wait in waiting rooms. Any interaction with staff to pay a copay, schedule another appointment, etc. will be done as quickly as possible. Patients with respiratory symptoms will have visits at different times of the day than patients without.
Virtual visits will still be available for those patients who are unable or would prefer not to come into the office.
“We know that there are patients that may be apprehensive about coming into their physician’s office right now,” said Eric Marcotte, MD, chief medical officer at Riverview Health. “We are urging patients not to delay care. We’re putting new procedures in place that will help us to keep our patients safe.”
Patients should call their physician’s office to schedule an appointment as no walk-ins will be allowed.
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence. National achievements include Healthgrades America's 100 Best Hospitals for Orthopedic Surgery award (2019) and Outstanding Patient Experience award (2017-2018). Leapfrog Group awarded Riverview Health an A grade—the highest grade possible—for patient safety in 2017. As one of the largest employers in Hamilton County, Riverview Health recently received the Five-Star AchieveWELL Award through the Wellness Council of Indiana and was honored at the 2017 Indiana Health and Wellness Summit.
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